Business AIAI for Support & CRM
Freshworks Freddy
Freddy AI across Freshdesk and Freshsales — agentic support and CRM from a top Indian SaaS
By the BestAIforIndia Editorial Team · Updated · How we rate
8.8
Very Good
Try Freddy AI →From ~₹999/agent/mo · Per-agent / mo
Is Freshworks Freddy worth it?
Quick answer
Freshworks Freddy scores 8.8/10. Teams that want AI to actually resolve tickets and act, not just suggest. Pricing starts at From ~₹999/agent/mo (per-agent / mo). You can sign up directly without going through a sales team.
Tier
Indian Business & Productivity AI
Category
AI for Support & CRM
Pricing model
Per-agent / mo
Starting price
From ~₹999/agent/mo
Deployment
Cloud SaaS
Self-serve signup
Yes
Target buyer
Support and sales teams wanting agentic automation
Founded
2010
HQ
Chennai, India
Freshworks Freddy pricing
Freddy AI features span Freshdesk and Freshsales; paid plans start around ₹999/agent/mo with AI add-ons.
Key capabilities
- ◆Auto-categorize and route tickets
- ◆Agentic actions (refunds, tracking)
- ◆Suggested replies and summaries
- ◆Predictive analytics
What we like
- +Strong agentic, action-taking AI
- +Mature, India-built SaaS
- +Pre-built integrations (Shopify, Stripe)
- +Predictive analytics built in
What to watch
- −AI add-ons raise the effective price
- −Best within the Freshworks suite
Ready to try Freshworks Freddy?
Teams that want AI to actually resolve tickets and act, not just suggest.
Try Freddy AI →